The Serious Bit

Terms and Conditions

Cancellation Policy:

To ensure that I can serve all of my clients, I require at least a 48 hour notice of any cancellations. Less than 48 hours of notice will incur a charge of 50% of the booked walk cost on cancellation. Less than 24 hours of notice to cancel will incur a charge of 100% of the cost of the booked walk. This is due to the fact that I will not be able to fill the space on the walk at such short notice. Emergency situations will be considered on a case by case basis but Boo's Paw Trails reserve the right to enforce the above penalties.

Our working hours are as follows:

Monday to Friday - 8.30 to 18.30

Saturday and Sunday - 10.00 to 15.00

Weather Conditions:

If the weather is too hot for dogs to safely be walked during the day, we will either go for early morning walks, shaded walks or change to doing home visits if necessary.

If the weather is too windy, too wet or road conditions make walks impossible to safely facilitate walks then we may on occasion have to cut them short. Any time owed will be added to a future walk when safe to do so.

Payment Dates:

All walks are charged in advance. Once you have requested your walks then an invoice will be created and sent to you on approximately the 24th of the month. This will need to be paid by the 5th of the following month. Overdue payments will result in a penalty of a £12 late payment fee and walks may be withdrawn until the balance is paid.

Privacy Policy - the basics

Boo's Paw Trails customer privacy notice:

This privacy notice tells you what to expect us to do with your personal information.

· Contact details

· What information we collect, use, and why

· Lawful bases and data protection rights

· Where we get personal information from

· How long we keep information

· How to complain

Contact details:

Telephone

073455511123

boospawtrails@gmail.com

What information we collect, use, and why:

We collect or use the following information to provide and improve products and services for clients:

· Names and contact details

· Addresses

· Transaction data (including details about payments to and from you and details of products and services you have purchased)

Lawful bases and data protection rights:

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

· Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.

· Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.

· Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.

· Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.

· Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.

· Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.

· Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data:

Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:

· Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Where we get personal information from

· Directly from you

How long we keep information:

Personal data collected from the contact forms on this website will be kept until notification is received that you no longer wish to pursue engagement of services from Boo’s Paw Trails, or for a period of one year from the point of data collection – whichever is the shortest time period.

For more information on how long your personal information is stored or the criteria used to determine this please contact Boo's Paw Trails using the details provided above.

How to complain:

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated: 31.01.2026